This privacy notice for Helentours Concierge Management (doing business as Helentours), describes how and why we might collect, store, and/or use your information when you use our website and engage with us in other related ways, including our newsletter.
Information we Collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name and email).
When you get in touch on our website, as part of the process, we collect personal information you give us such as your name and email address.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate our services;
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To provide our clients with ongoing assistance support;
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To be able to contact our visitors with general or personalised service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
If you don’t want us to process your data anymore, please contact us at reservations@htconcierge.co.uk
How we Use & Store Your Information
Our website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
We may contact you in response to a message you've sent to us or to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, or postal mail.
Cookies
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
We use cookies for important reasons, such as:
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To provide a great experience for your visitors and customers.
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To monitor and analyze the performance, operation and effectiveness of our website
Our site uses the Wix platform, as part of its services you can find out about what cookies are used & why here
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at reservations@htconcierge.co.uk