

Helentours Concierge Management Ltd
This Website Privacy & Cookies Notice explains how Helentours Concierge Management Ltd (“we”, “us”, “our”) collects and uses personal information when you visit our website or contact us through it.
This notice applies only to website visitors and website enquiries.
It does not apply to personal data processed in connection with travel or concierge services arranged through travel agencies or other trade partners, which is covered by our Customer & Trade Privacy Notice.
Contact details
Data controller
Helentours Concierge Management Ltd
UNIT A3, Gateway Tower
32 Western Gateway
London
E16 1YL
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What information we collect via our website
When you visit our website or contact us through it, we may collect the following information:
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name and contact details (such as email address);
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information you provide in enquiry forms or messages;
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technical information, including IP address, browser type and device information;
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information about how you use our website (for example, pages visited and time spent on the site).
How we use this information
We use website-related personal data to:
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respond to enquiries submitted via the website;
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communicate with you where you have contacted us;
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operate, maintain and improve our website;
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monitor website performance and usage; and
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comply with applicable legal or regulatory requirements.
We do not use website data to make automated decisions or to carry out profiling.
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Lawful basis for processing
We process personal data collected via our website on the basis that such processing is necessary for our legitimate interests, including responding to enquiries and operating our website effectively.
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Where required, we may also process data to comply with legal obligations.
Cookies and similar technologies
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Cookies are small text files placed on your device when you visit a website. They help websites function correctly and provide information about how the site is used.
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We use cookies to:
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ensure the website functions properly;
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monitor and analyse website performance and usage.
Our website is built and hosted using the Wix.com platform. Wix may place essential and analytics cookies as part of its services.
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You can find further information about cookies used by Wix here:
https://support.wix.com/en/article/cookies-and-your-wix-site
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You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.
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How your information is stored
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Our website is hosted on the Wix.com platform. Personal data collected through the website may be stored through Wix’s data storage, databases and applications, which are hosted on secure servers behind firewalls.
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How long we keep website information
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We retain personal data collected via the website only for as long as necessary to deal with enquiries, maintain website functionality, and meet legal or regulatory requirements. Information is reviewed periodically and deleted when no longer required.
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Who we share website information with
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We do not sell or rent website visitors’ personal data.
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We may share website-related personal data with:
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website hosting and IT service providers (such as Wix);
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professional advisers where necessary;
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authorities where required by law.
Your data protection rights
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Under UK data protection law, you have rights in relation to your personal data, including the right to:
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request access to your personal data;
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request correction of inaccurate or incomplete data;
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request deletion of personal data in certain circumstances;
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request restriction of processing in certain circumstances;
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object to processing in certain circumstances; and
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request data portability, where applicable.
These rights are subject to certain legal limitations. Requests can be made using the contact details above, and we will respond without undue delay and in any event within one month.
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How to complain
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If you have any concerns about how we use your personal data, please contact us using the details above.
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You also have the right to complain to the Information Commissioner’s Office (ICO):
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Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
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Last updated: 23 January 2026