Helentours Concierge Management Ltd
These Terms of Trade (“Terms”) govern all business-to-business transactions between Helentours Concierge Management Ltd (“Helentours Concierge”, “we”, “us”, “our”) and the contracting trade partner (“Operator”, “you”, “your”).
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Helentours Concierge Management Ltd is a company registered in England and Wales and operates exclusively on a business-to-business (B2B) basis.
Definitions
1.1 Helentours Concierge means Helentours Concierge Management Ltd.
1.2 Operator means the business entity purchasing services from Helentours Concierge for resale or inclusion in its own travel products.
1.3 Services means accommodation, transportation, experiences, tours, guides, event services or other travel-related services arranged by Helentours Concierge.
1.4 Booking means a confirmed reservation accepted in writing by Helentours Concierge.
1.5 Clients means the end customers of the Operator.
2. Scope and Application
2.1 These Terms apply to all quotations, bookings, confirmations, invoices and services supplied by Helentours Concierge.
2.2 These Terms prevail over any terms proposed by the Operator unless expressly agreed in writing by Helentours Concierge.
2.3 Helentours Concierge does not contract directly with consumers and accepts no responsibility for the Operator’s contractual relationship with its clients.
3. FORMATION OF CONTRACT
3.1 A binding contract is formed when Helentours Concierge issues written confirmation of a Booking.
3.2 All quotations are subject to availability and supplier confirmation until confirmed in writing.
3.3 Helentours Concierge reserves the right to refuse any booking at its discretion.
4. PRICES AND PAYMENT
4.1 All prices are quoted in the agreed currency. Helentours Concierge Management Ltd is currently not VAT-registered in the United Kingdom and therefore does not charge VAT.
4.2 Deposits and balance payments must be paid by the deadlines stated on the booking confirmation or invoice.
4.3 Failure to make payment by the due date may result in cancellation of the Booking and forfeiture of payments made.
4.4 Helentours Concierge reserves the right to charge interest on overdue amounts at 8% per annum above the Bank of England base rate.
4.5 All bank charges incurred for international transfers are the responsibility of the Operator.
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5. OPERATOR RESPONSIBILITIES
5.1 The Operator confirms it is acting in the course of business and has authority to enter into contracts.
5.2 The Operator is solely responsible for its clients, including behaviour, compliance with laws, and adherence to supplier rules.
5.3 The Operator must ensure its clients hold valid travel documents, visas, insurance and meet health requirements.
5.4 The Operator must clearly communicate to its clients that services are provided via third-party suppliers.
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6. CHANGES AND AMENDMENTS
6.1 Any requested changes must be submitted in writing.
6.2 Changes are subject to availability and may incur additional charges or supplier penalties.
6.3 Helentours Concierge is not responsible for costs arising from late or client-requested changes.
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7. CANCELLATIONS
7.1 All cancellations must be notified in writing.
7.2 Cancellation charges are based on supplier terms and may amount to up to 100% of the booking value.
7.3 Non-refundable deposits or payments will not be returned.
7.4 Helentours Concierge reserves the right to cancel a Booking if payment terms are not met.
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8. LIABILITY AND LIMITATION
8.1 Helentours Concierge arranges services with third-party suppliers and shall not be liable for acts, omissions or failures of such suppliers.
8.2 Helentours Concierge’s liability, if any, is limited to the value of the affected Services.
8.3 Helentours Concierge shall not be liable for indirect or consequential losses, including loss of profit or reputation.
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9. INDEMNITY
The Operator agrees to indemnify and hold harmless Helentours Concierge from any claims, losses, damages or expenses arising from:
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the actions or omissions of the Operator or its clients;
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breach of these Terms;
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misrepresentation to clients.
10. FORCE MAJEURE
Helentours Concierge shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, strikes, government action, war or civil unrest.
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11. COMPLAINTS
Any complaint relating to the Services must be notified to Helentours Concierge in writing within 14 days of completion of the relevant Services.
Failure to notify Helentours Concierge within this period may result in the complaint being rejected.
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12. CONFIDENTIALITY
Each party shall keep confidential any commercial or sensitive information received from the other, unless disclosure is required by law.
13. INTELLECTUAL PROPERTY
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All itineraries, content, images and materials provided by Helentours Concierge remain its intellectual property and may not be reproduced without prior written consent.
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14. DATA PROTECTION
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Each party shall comply with applicable data protection laws, including the UK GDPR, when processing personal data.
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15. ASSIGNMENT
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The Operator may not assign, transfer or subcontract any rights or obligations under these Terms without the prior written consent of Helentours Concierge.
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16. WAIVER
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No failure or delay by Helentours Concierge in exercising any right shall constitute a waiver of that right.
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17. SEVERABILITY
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If any provision of these Terms is held to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
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18. ENTIRE AGREEMENT
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These Terms constitute the entire agreement between the parties and supersede all prior discussions, correspondence or agreements.
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19. THIRD-PARTY RIGHTS
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A person who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999.
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20. GOVERNING LAW AND JURISDICTION
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These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any dispute.
Last updated: 23.01.2026